Kemlink LCD Display and Digital Signage After-Sales Service
We provide comprehensive after-sales service for every customer. Whether it's product installation and commissioning, or issues encountered during daily use, our professional technical team provides timely assistance to ensure the proper functioning of your LCD display and digital signage.
1. Professional Customer Service
Our after-sales team, comprised of experienced technical engineers and customer service specialists, is available 24/7 to ensure an initial response within one hour of submitting any inquiries. Whether you encounter any technical issues during the installation, commissioning, or use of your LCD display or digital signage, or have product function inquiries, please feel free to contact us by phone, email, or online customer service.
2. Warranty Policy
All of our LCD display and digital signage products come with a minimum one-year warranty. During the warranty period, we will repair or replace any malfunction caused by manufacturing or material quality issues, such as internal circuit failure, screen pixel abnormalities (such as dead pixels or excessive bright spots), backlight system failure, or driver chip damage. We offer unconditional service for any issues not caused by human error or natural aging. Customers will receive a detailed warranty statement upon purchase, clearly stating the warranty coverage, process, and required documentation to protect their legal rights.
3. Troubleshooting
Once a customer reports a device malfunction, our after-sales service team will respond within 24 hours. For urgent cases, such as display issues or system freezes, remote diagnosis will be prioritized. If the issue cannot be resolved remotely, we will promptly coordinate an on-site repair with a technical engineer to minimize downtime and customer losses.
4. Accessories
We maintain a sufficient inventory of genuine spare parts, including key components such as LCD panels, power boards, control boards, and enclosures. This ensures that customers can quickly obtain genuine parts for device repairs or replacements, avoiding the use of inferior substitutes that could compromise device performance.
5. Upgrade Services
We also offer hardware and software upgrades, such as replacing higher-resolution screens, updating system firmware, or adding new playback features, to ensure continuous optimization of device performance and meet customers' evolving needs and business development.